Refund Policy
The customer has a right of withdrawal which he may exercise, without having to justify reasons, within fourteen (14) clear days from the receipt of the products ordered.
When the fourteen (14) day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
However, we draw your attention to the fact that jewelry refunds can only be issued if all of the following conditions are met:
- The product must not have been worn, used, altered, damaged, or subjected to any manipulation that could prevent its resale in its original condition.
- The product must not have been custom-made (e.g., resizing or engraving)
- The product must be returned in its original packaging.
In the event of an exchange or refund, a resizing fee of €30 per item will be deducted. Therefore, the resizing fee for any exchanged or refunded item is the responsibility of the customer and will be charged or deducted from the refund. Syglam reserves the right to refuse the return of any piece of jewelry that has undergone significant alterations at the customer's request: very large or difficult resizing, or to charge the customer the actual cost of the alterations requested and carried out by our workshop.
The decision regarding returns rests with Syglam for resized jewelry. Resizing is considered a customization service and incurs costs for Syglam. Therefore, rings cannot be returned after a customization.
To simplify the exercise of the right of withdrawal, Syglam asks customers to notify them by any means. At this time, the customer can specify whether they want a refund or, in special cases, a credit note.
The customer will also have the option to contact customer service by email: hello@syglam.com for any further information.
Shipping costs for returning products remain the responsibility of the customer unless the product received is not compliant or has a manufacturing defect.
Syglam strongly advises its customers to return products via Colissimo with signature confirmation. Customers also have the option of choosing their preferred carrier. However, return shipping costs and any associated risks are the customer's responsibility. Therefore, it is recommended that customers retain proof of return, which means returning products with package tracking or by any other method that provides a verifiable date.
The right of withdrawal – in addition to compliance with the deadlines and procedures described in the preceding points – is considered to be correctly exercised if the following conditions are fully met:
- We invite you to notify us of your return request by email or telephone.
- The product must not have been worn, used, altered, washed, or damaged. Perfumes and candles without their cellophane wrapping are not eligible for refunds or exchanges.
- Returned products must be sent to Syglam in a single shipment. Syglam reserves the right to refuse items from the same order that are returned and shipped at different times.
In addition to the amount paid for the products, Syglam will refund the shipping costs for the delivery of the purchased products only if the return is due to a reason attributable to Syglam, for example, if the products do not possess the essential characteristics promised, have manufacturing defects, or if there are errors in their delivery. In the latter case, you can inform us by email or telephone.
If the terms and conditions for exercising the right of withdrawal have not been met, as outlined above, you will not be entitled to a refund of any sums already paid to Syglam. However, you may retrieve your products at your own expense, in the condition in which they were returned to Syglam. Otherwise, Syglam may retain the products, in addition to any sums already paid for their purchase.
- REFUND DEADLINES AND TERMS
If the right of withdrawal is exercised in accordance with the terms and conditions indicated above, Syglam will take the necessary steps to reimburse any sums already collected for the purchase of the products within fourteen (14) days after receipt and verification of the condition of the products.
In the event that there is no match between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the refund of the sum, in the event of exercise of the right of withdrawal, will be made by Syglam, in all cases, to the one who made the payment.
The refund will be made to the same medium used when purchasing the products, i.e. the bank card of the person who made the payment.
Syglam accepts returns after 14 days with a deduction. Feel free to contact us to find out the buyback price for your jewelry, which can be paid by bank transfer or as a store credit!