Privacy Policy
PRIVACY POLICY - SYGLAM
Last updated: January 2025
This Privacy Policy explains how SyGlam (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on syglam.com (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other action required by applicable law.
HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
PERSONAL INFORMATION WE COLLECT
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information that we collect directly from you
The information you submit directly to us through our Services may include:
Contact details including your name, address, telephone number and email.
Order information including your name, billing address, shipping address, payment confirmation, email and phone number.
Account information including your username, password, security questions, and other information used for account security purposes.
Purchase information including items you view, add to your cart, save to your account or purchase.
Customer service information, including information you choose to include in your communications with us, for example when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You can choose not to provide this information, but this may prevent you from using or accessing these features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information related to your interaction with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify
- Our payment processing organizations collect payment information (bank account details, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies.
Any information we obtain from third parties will be processed in accordance with this privacy policy.
HOW WE USE YOUR PERSONAL INFORMATION
Provision of Products and Services
We use your personal information to provide you with the Services in order to perform the contract we have entered into with you, including to process your payments, fulfill your orders, send you notifications relating to your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, arrange shipping, facilitate any returns and exchanges, and other features and functionalities related to your account.
Marketing and advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.
Security and fraud prevention
We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for maintaining the security of your account credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Article 6(1)(f) of the GDPR.
Communicating with you and improving the Services
We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, to provide you with efficient services and to maintain our business relationship with you in accordance with Article 6(1)(f) of the GDPR.
COOKIES
Like many websites, we use cookies on our Site. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertisements on our Site and other websites.
Most browsers automatically accept cookies by default, but you can configure your browser to delete or reject cookies using your browser settings. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you inform us of your preference via the GPC signal, we will treat this signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control signal, we do not recognize any other "Do Not Track" signals that may be sent from your web browser or device.
HOW WE DISCLOSURE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for the purpose of fulfilling a contract, for legitimate purposes, and for other reasons subject to this privacy policy. These may include:
- From suppliers or other third parties who perform services on our behalf (IT management, payment processing, data analysis, customer service, cloud storage, order processing and shipping)
- Business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you ask us to disclose or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or identifier integrations, with your consent
- With our affiliates or within our group of companies, in our legitimate interest to run a successful business
- In the context of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
WEBSITES AND THIRD-PARTY LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, without limiting our or any third party's use of it. The inclusion of such links does not, in itself, imply endorsement of the content of such platforms or their owners or operators, except as expressly stated in the Services.
CHILDREN'S DATA
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request its deletion.
As of the effective date of this privacy policy, we do not actually know if we are "sharing" or "selling" (as defined in applicable law) the personal information of individuals under the age of 16.
SECURITY AND PROTECTION OF YOUR INFORMATION
Please be aware that no security measure is perfect or infallible, and we cannot guarantee "absolute security." Furthermore, any information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, for example, whether or not we need this information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
YOUR RIGHTS
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may only apply in certain circumstances, and we may in some cases refuse your request as permitted by law.
Right of access/to know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
Right to erasure: You may have the right to request that we delete the personal information we hold about you.
Right to rectification: You may have the right to request that we correct the personal information we hold about you.
Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, under certain circumstances and with certain exceptions.
Right to opt out of selling, sharing, or targeted advertising: You may have the right to ask us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the Site.
Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by replying directly to our refusal.
Managing your communication preferences: We may send you promotional emails, which you can opt out of receiving at any time by using the unsubscribe option in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights when indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may appoint an authorized representative to make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require them to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.
CLAIMS
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority.
INTERNATIONAL USERS
Please note that we may transfer, store, and process your personal information outside of the country in which you live. Your personal information is also processed by employees and by third-party service providers and partners in those countries.
If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent UK authority, as appropriate, unless the data transfer is to a country deemed to provide an adequate level of protection.
CONTACT
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please email us at hello@syglam.com. For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.